FAQs

Below are some of the most frequently asked questions by our prospective puppy parents. If you have additional queries, please feel free to contact us directly.

General Information

• Q: What is a Pomsky?
  A: A Pomsky is a designer breed that combines the best traits of a Pomeranian and a Siberian Husky, offering a playful personality and a striking appearance.

• Q: What makes Pomsky Fur Family unique?
  A: We are among the top breeders in the world, with a strong commitment to ethical breeding practices, lifelong support, and treating our dogs as family.

Health & Guarantee

• Q: What does your 1‑Year Health Guarantee cover?
  A: Our guarantee covers congenital and genetic conditions diagnosed by a licensed veterinarian within the first year of your puppy’s life. For complete details, please review our Health Guarantee page.

• Q: Are the puppies vaccinated and dewormed?
  A: Yes, all of our puppies receive their initial vaccinations and deworming treatments in accordance with veterinary guidelines.

Purchasing & Shipping

• Q: How can I reserve or purchase a Pomsky puppy?
  A: To reserve a puppy, please contact us at Pomskyfurfamily@gmail.com or call +1 (519) 609‑0214. We will guide you through the reservation process, including any deposit requirements.

• Q: Do you ship puppies?
  A: Yes, we offer shipping within Canada for a fee of CAD 250.

  • Shipping Details: The fee covers secure transportation and ensures your puppy’s comfort and safety. For shipments outside Canada (including the USA), please contact us for specific arrangements and pricing.

Adoption & Guardian Program

• Q: What is the Guardian Program?
  A: Our Guardian Program ensures that puppies who aren’t raised on our property still receive the same high standard of care as our family dogs. This program includes ongoing support throughout the puppy’s life.

• Q: Do you offer post‑sale support?
  A: Absolutely. We provide lifelong support to our puppy families—whether you need advice on training, health, or any other aspect of pet care.

Additional Questions

• Q: What should I prepare before bringing my new puppy home?
  A: Ensure you have essential supplies such as a crate, food, toys, and a safe space for your new family member. We are happy to provide recommendations.

• Q: Can I visit your facility before purchasing a puppy?
  A: Yes, we welcome visits to our 40‑acre facility in Whitehorse, YT. Please schedule an appointment in advance to ensure we can give you our full attention.

• Q: What is your policy on refunds or exchanges?
  A: Refunds or exchanges are handled on a case‑by‑case basis in accordance with our Health Guarantee and sales agreements. We are committed to finding a fair solution if issues arise.

• Q: Are your puppies registered?
  A: Yes, all of our puppies are registered in compliance with the applicable breeding standards.